RETURN POLICY: Please check immediately. In general, all sales are considered final. Only damaged or defective items will be accepted for return authorizations. All claims must be made within five(5) days of receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 10 days of the receipt of merchandise. Once the items are received and inspected, we will credit you accordingly and give you store credit towards a future order placed with Chris & Carol. You will be responsible for the shipping charge unless the items are defective in error of Chris & Carol apparel. To receive an RA number, please email firstname.lastname@example.org with an invoice number, style number, and picture of the item.
SHIPPING/PURCHASE ORDER POLICY: All in stock styles placed with us will be fully shipped 1-2 business days after the order is placed. However, we always try to ship the order the same day it is placed. If the order must ship the same day, please place the order before noon on the day it needs to ship and also write on the order notes that it must ship the same day. If the order is placed after noon and must ship the same day, please give us a call at 323 846 8622 and let us know so that we can ensure your order ships! Please note we only ship on business days Monday through Friday. Any styles out of stock from your order will automatically be marked as a backorder in our system and will ship out once the styles becomes available again.If have a cancel ship date, please note it on the order notes and state your cancel ship date. Please note backordered styles will be shipped up until 3 months of the initial order date. If you do not want any backorders shipped, please write a note on your order notes stating you do not want any backorders. Otherwise, any orders for styles placed that are currently not in stock at the time of your order, will be marked as a backorder and shipped out once the style comes back in. Shipping fees will also apply to backorders. Any discount or promotional code applied on the initial PO placed will not apply on backorders shipped. Thank you!
If you would like to cancel an item or PO placed with us, please call us directly at 323 846 8622 to speak with a sales representative and confirm cancellation.
Cancellations require authorization before order completion. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved. No cancellations accepted after shipment.
Items or PO's must be cancelled the same day it is placed before 3 pm pacific time, or else it will be shipped out and charged. If the item or PO is cancelled after 3 pm on the day the order is placed, the customer will be responsible for shipping the items back to us in order to receive their refund. The refund will be processed once the items or PO is received back to our warehouse in full.