Please check immediately. In general, all sales are considered final. Only damaged or defective items will be accepted for return authorizations. All claims must be made within five(5) days of receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 10 days of the receipt of merchandise. Once the items are received and inspected, we will credit you accordingly and give you store credit towards a future order placed with Chris & Carol. You will be responsible for the shipping charge unless the items are defective in error of Chris & Carol apparel. To receive an RA number, please email with an invoice number, style number, and picture of the item.

To cancel orders placed with us, please contact us by phone. Cancellation requests should be made within the same day the order was placed.

Cancellations require authorization before order completion. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved. No cancellations accepted after shipment.